FAQ
1. What product and service can China Telecom Asia Pacific provide?
We provide Bandwidth, IP transit, Data Center, Cloud, ICT and Smart Solutions. Hot service: SD WAN, Cloud conference, China access, SSL-VPN, Low-Latency, ECP
2. Which countries are CT located in?
With HQ in HK, we have regional division in Asia Pacific, Europe, and America. We have offices in 14 countries in Asia Pacific region. Please check our website for more contact details.
3. Can I buy an internet service in China from Singapore?
Yes
4. What is the advantage of using China Telecom GIA?
Through ChinaNet Access, enterprises, content delivery providers and OTT customers can interact with over 420 million Chinese Internet subscribers (including broadband and mobile). ChinaNet accounts for 2.3 million websites, manages 65% of Chinese Internet domain names and accounts for more than 70% of Chinese Internet content.
5. What is the advantage of using China Telecom Low latency service?
We have comprehensive coverage globally with high speed connectivity.
6. What is the advantage of using China Telecom Low latency service SD WAN?
We enable customers connect their overseas branches with greater security and adapt in real time to bandwidth demands and network conditions.
7. Do you provide any solution to address Covid-19 and support telecommuting?
We provide SSL VPN, Alibaba cloud data integration, Cloud conference and eCloud video conference to support you to work from home.
8. How can I reach out to a sales contact to call me back?
Please call at (65) 6602 8797 or send email to sales_sg@chinatelecomglobal.com
9. Can I have local billing for my services in China if I subscribe from Singapore?
Yes
10. What is the toll free hotline / email to report fault in Singapore?
ICT Fault Reporting Number: +65 97884137
ICT Fault Reporting Email: ctap.ictservice@chinatelecomglobal.com