Global Customer Service Hotlines
“Customer First, Service Foremost” is China Telecom’s service philosophy and important core value. China Telecom is dedicated to providing you with excellent customer service. Our hotlines provide our global customers with daily 24-hour support, including service enquiries, technical support and fault reporting to fully show our determination with the most professional, precise, efficient and comprehensive services.
Global Customer Service Hotlines
Hong Kong China customer service hotline
(852) 3100 0000
Singapore international toll-free hotline
1800-852-3100
Vietnam international toll-free hotline
1800-555580
United Kingdom customer service hotline
(44) 20 7536 8373
France international toll-free hotline
80522-3180
Mainland China customer service hotline
4008-852310
Japan international toll-free hotline
0034-800-100255
India international toll-free hotline
1800-120-2212
Russia international toll-free hotline
8800-3018618
Taiwan China international toll-free hotline
0080-185-7170
Australia international toll-free hotline
1800-739140
Indonesia international toll-free hotline
0800-150-3280
German international toll-free hotline
0800-1806109
You can also contact our customer service staff via email or WeChat
For general enquiries
cs@chinatelecomglobal.com
For reporting faults
global.noc@chinatelecomglobal.com
Wechat Official Account
‘China_Telecom_Global’
